Backorders are not processed or kept on file. If any items are unavailable at the time your order is placed, the order will be shipped with the unavailable items omitted, and a refund for the backordered/discontinued items will be issued to you. Unfortunately, we simply do not have the ability to keep incomplete orders in queue at our shipping facility while they await a few missing items. As you can imagine, this could create a large bottleneck in our operation if a popular product were to suddenly be out of stock. We will always give you the maximum available quantity according to your order, even if it's incomplete. That is to say, if you order a dozen bottles of a product and we have 9 on hand, you will receive 9 and a refund for the value of 3 and all associated shipping and handling charges for those 3 items.
Orders are always shipping by the most cost-effective method, at our sole discretion. The carriers offered are UPS (Ground, Surepost) and US Postal Service (First Class Parcel, Priority Mail). Expedited/overnight shipping is not available. If you need your products by a certain date for an event, please plan ahead accordingly. Tracking will be provided on the business day following order dispatch.